Trade Assurance

Buy without the wince.

Planned for Q3 2026: funds will be held in escrow, with 14-day buyer protection and dispute support within a few business days. Trade Assurance is designed to be on every BLUN Shopping order once live - automatic, free, no opt-in.

Escrow planned Q3 2026 14-day protection Dispute support planned Full refund OR replacement

Three pillars

What's protected, concretely.

€

Funds in escrow

Once live in Q3 2026, your payment will sit with our planned payment processor (Mangopay, EU-resident) until you confirm receipt OR 14 days pass without a dispute - whichever comes first. The seller will not receive the funds before that point.

Planned Q3 2026 - settings threshold TBD

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Quality guarantee

If the product arrives damaged, missing parts, or does not match the listing, the planned Q3 2026 flow lets you open a dispute. Attach photos and the invoice. We aim to investigate within a few business days, with the seller given a chance to respond.

Verified buyer-purchase only

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14-day return window

Standard EU consumer-rights returns within 14 days, no restocking fees, no fine print. Return-shipping-cost included on B2C orders for sellers in our verified-tier.

Full refund · or replacement

How it works

Five-step flow.

1 · Order

You place the order. From Q3 2026, payment will be authorised to escrow and not released to the seller immediately.

2 · Ship

Seller dispatches and posts a tracking number. We will email you the tracking link.

3 · Receive

You receive the package. Inspect it. Click "Confirm receipt" if all good - funds are planned to release to the seller after confirmation.

4 · No action

Forgot to confirm? Funds are planned to auto-release to the seller after 14 days from delivery if no dispute is opened.

5 · Dispute

Something off? Once live, open a dispute within 14 days. Attach photos and invoice. Funds stay frozen while resolution is targeted within a few business days.

Coverage

What is & what isn't covered.

Planned Q3 2026 coverage, no surprise claims and no fine print buried in T&Cs.

Scenario	Covered?	Resolution
Item arrives damaged	Yes	Replacement OR full refund
Item never arrives	Yes	Full refund targeted within a few business days
Item doesn't match the listing	Yes	Replacement OR refund (your choice)
Item arrives late but intact	Case review	Case-by-case partial refund review
You changed your mind (within 14d)	Yes	Full refund · return shipping covered on verified-tier
You changed your mind (15-30d)	Partial	Refund minus restocking fee (seller-set, max 15%)
You changed your mind (after 30d)	No	Outside protection window
Buyer's-remorse on custom-made / digital-delivery	No	EU consumer-rights exception · clearly flagged at checkout
Damage from misuse after delivery	No	Outside dispute scope

The planned default is buyer-friendly Once live, when the evidence is mixed, BLUN is designed to side with the buyer first. Sellers with repeated unjustified disputes are planned to lose the verified-tier badge.

For sellers

What this means on the other side.

Trade Assurance is planned to protect buyers from Q3 2026. For sellers it is designed to create consistent payouts, fewer chargebacks, and a clean reputation signal once live.

Faster trust-building. The badge is designed to help new sellers build buyer confidence faster once Trade Assurance is live.
No surprise chargebacks. Disputes are planned to resolve on-platform, before card-network involvement. Refunds will come from escrow, not the seller's bank.
Fees stay flat. Trade Assurance is planned to be paid by BLUN's platform fee, not by sellers. No per-order surcharge is planned.
Verified-tier upgrade planned after 90 days of clean dispute records and strong buyer ratings - unlocks return-shipping-coverage badge in listings.

Buy. We'll handle the rest.

Trade Assurance is planned to be automatic on every BLUN Shopping order from Q3 2026. Join the waitlist for launch and protected checkout updates.

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